I. Requirements of the quality guarantee system:
The enterprise quality system is strictly implemented in accordance with ISO9001 requirements;
Quality policy: unaccepted products will not be released;
Quality goal: 100% customer satisfaction rate.
II. Product manufacturing standards and quality assurance
Our products are manufactured strictly in accordance with national standards, and can be manufactured to cater to customers' special demands.
1. Thoughtful pre-sales service:
We provide thoughtful services for customers who make calls, send letters, and pay visits. We carefully answer and solve the technical problems raised by customers; In case of on-site service required by customers, professional technical personnel can be sent to the project construction site to assist in surveying the cable laying environment and cable selection, installation.
2. Perfect after-sales service:
(1) All properties of the products provided are in compliance with the relevant international standards for the stipulations of superior products and the requirements of their technical specification.
(2) An after-sales service department is established, which is professionally dedicated to providing all after-sales services. After-sales service telephone: 0871-67159938. We promise to solve the problem on the spot. The after-sales personnel will never return with the problems unsolved.
(3) If there is a quality problem without overload operation in rated voltage under correct installation and use conditions, our after-sales service department will be present at the first time to assist in handling and solve the problem.
(4) The warranty period of our wire and cable products is one year from the date of delivery of the goods. After being tested by the certified third-party organization, the products with quality problems will be dealt with in accordance with the national "three guarantees" policy to secure the rights and interests of customers.